The Coloured LED Light on your Ambie Player - What does it mean?

When your Ambie player is connected to a power supply, you'll notice that there's a coloured LED flashing, either on the surface of your player, or through the dotted grill at the end. 

Below, you'll find a guide to what each colour of light means:

Green Light - a green light pulsing on your Ambie player, means that the Ambie player is definitely playing music. 

If your Ambie player has a pulsing Green light, but you cannot hear any music then you should check the following:

1. Ensure your Ambie player is connected correctly to your sound system.
2. Ensure your amplifier/sound system is on, the volume is not muted, and it's set to the correct 'Input'. If you're not sure, try rotating through the different inputs to see if you start hearing music on a particular one.
3. Ensure your Ambie Player is not muted via the Ambie Remote. Open browser and login to remote.ambie.fm. Check the volume by clicking on the Volume/Loudspeaker icon in the bottom right hand corner (on mobile devices this loudspeaker icon is on the right hand side, below the track progress bar)

Red Light - a red light pulsing on your Ambie player, means that someone has PAUSED the music, via the Ambie Remote.

If you want the music to start playing again, then you should:

1. Open a browser and head to remote.ambie.fm 
2. Login to your account, and press the PLAY icon in the bottom left hand corner of the screen. (On mobile devices this PLAY icon is on the left hand side, below the track progress bar)
3. The LED light on your Ambie player should turn from red to green, and you should hear music. If the light turns green and you don't hear music, please check the steps listed above in the 'Green Light' section.

Blue Light - a blue light pulsing on your Ambie means there is no music playing. 

This is because either music is not schedule for this time, or your Ambie player has been unable to download tracks for some reason.

In order to check whether music is scheduled, you should:

1. Open a browser and head to remote.ambie.fm
2. Login to your account, and click on the Calendar icon, located to the left of the skip button. Ensure you're looking at the correct day and time, and check to see if there is a playlist scheduled. (On mobile devices this Calendar icon is the middle button, underneath the track progress bar)
3. If there isn't a playlist scheduled, then you or your manager should open Google Chrome, login to dashboard.ambie.fm, and schedule a playlist as you see fit. If you don't know how to schedule music, then see this article HERE

If your Ambie player has a blue light pulsing, but there either is music scheduled, or you don't know if there is, then the best thing to do is reboot the Ambie player.

To reboot the Ambie player, you should do the following:

1. Go to where the Ambie player is located.
2. Remove the power cable from the Ambie Player.
3. Wait 2-5 seconds.
4. Reconnect the power cable back in to the Ambie player.

If the blue light does not turn to green within 5 minutes of you reconnecting the power cable, then please make us aware by emailing support@ambie.fm.