When I login To The Ambie Remote, It Says My Player Is Offline?

What to do if you log into remote.ambie.fm, and it says your player is offline.

Ambie is an internet-reliant music solution, which means the Ambie player needs to be connected to the internet, in order for users to utilise all the available features of the system.

If your Ambie player is offline, then you'll see the screen below when you log in to your Ambie Remote, at remote.ambie.fm.

If you see this screen, then you'll be unable to control the player via the Ambie Remote.

What to do:

How to fix this problem depends on whether your player is connected to the internet via an Ethernet cable, or whether it's connected via Wifi.

Wifi:

You can tell if your Ambie player is connected via Wifi, as there won't be an ethernet cable connected in to the end of the device.

If your player is usually connected via Wifi, but the Ambie Remote is telling you that your Ambie player is offline, then you should try rebooting the Ambie player. 

To reboot the Ambie player, you should do the following:

1. Go to where the Ambie player is located.
2. Remove the power cable from the Ambie Player.
3. Wait 2-5 seconds
4. Reconnect the power cable back in to the Ambie player
5. Give your player a couple of minutes to boot up again, then try refreshing the browser you're using to access remote.ambie.fm.
6. If you've tried this and it doesn't work, make us aware by either chatting to us from remote.ambie.fm (even if your player is offline) or emailing support@ambie.fm 

Ethernet

You can tell if your Ambie player is connected via ethernet cable, as there will be an ethernet cable plugged in to the end of your Ambie player, connecting it to a router or Network point.

If your Ambie player is usually connected to the network via ethernet cable, but the Ambie Remote is telling you that your player is offline, then please do the following:

1. Ensure that the ethernet cable is connected properly, both in to the end of the Ambie player, and also your router/network point at the other end.
2. Ensure that you can see  2 x small, illuminated lights, one green, one amber, at the point where the ethernet cable connects to the Ambie player. 

If you have checked the previous two steps, everything is connected properly but the Ambie Remote is still telling you your player is offline, then you should reboot the Ambie Player.

To reboot the Ambie player, you should do the following:

1. Go to where the Ambie player is located.
2. Remove the power cable from the Ambie Player.
3. Wait 2-5 seconds
4. Reconnect the power cable back in to the Ambie player
5. Give your player a couple of minutes to boot up again, then try refreshing the browser you're using to access remote.ambie.fm.
6. If you've tried this and it doesn't work, make us aware by either chatting to us from remote.ambie.fm (even if your player is offline) or emailing support@ambie.fm